Shane Serrant

Partner - Shane Serrant

IT that works for you

Alternative Systems was established in 2007 with the aim of helping small and medium-sized businesses in Maryland get the most from their IT investments. We do this by taking care of your technology, so you can concentrate on what matters most - running and growing your business.

We offer an unmatched level of IT expertise, designing and implementing technology services that help you achieve your business objectives and goals. With us as your partner, you’ll never have to worry about the expense of repairing computer issues or server failures again. We’ll manage and maintain all of your technology for an affordable monthly fee.

Here’s why so many businesses depend on Alternative Systems for complete IT services and support:

  • Fast response – We understand computer failures cause staff down time causing a monetary “double hit” – you lose revenue opportunities and you still pay your employees to sit there, unable to work. You need resolution fast, so we guarantee in writing to start working on your issue in 30 minutes or less from when you call our help desk. That translates to a faster resolution, and gets you and your staff back to the work of your business.
  • We take Ownership – We hate finger pointing, and you have better things to do than sit on the phone another vendor’s tech support. You do not “speak their language.” You already explained the issue to your IT guy. You just want your systems to work again and stop disrupting your business. At Alternative Systems, we take ownership of your issue and work directly with your other vendors to resolve it. We save you time, effort, and frustration. No finger pointing, no “call your software vendor.” Just call Alternative Systems. We’ll take it from here.
  • Continuous training for better results – You wouldn’t pick a sports team that didn’t constantly train and practice, would you? Well, you might – for ONE season, anyway – until their 1-10, 5-77, or 1-however-many-games-they-played record shows their lack of focus, lack of practice, and serious lack of effort. Picking an IT company that doesn’t constantly train and practice their craft on systems not belong to the customer is no different – because if they aren’t practicing on their own systems, they’re practicing on YOURS, and they will end up with a 1-10 record at your office, too. Our founder’s insistence on teaching and education means we constantly train our staff, require that they “practice” on our own test systems, and seek out challenging new opportunities to learn to ensure our staff’s skills stay sharp.
  • We make sure YOU keep the keys to your “IT kingdom” – Information about your systems - passwords, inventory, applications, how they fit together to make your business run – These are the KEYS to your “IT Kingdom.” We need that information to take care of your business, but we never want to be the only ones in control. We always provide you with updated, detailed, written, and complete documentation of your systems to keep you in control.

    SIDE NOTE: You should never allow an IT person to have that much control over you and your company. If you get the sneaking suspicion that your current IT person is keeping this under their control as a means of job security, get rid of them (and we can help to make sure you don’t suffer any ill effects). This is downright unethical and dangerous to your organization, so don’t tolerate it!

  • 100% money-back guarantee – Buyer’s remorse? We’ve all had it. Didn’t get what you paid for? Not this time! We guarantee it will NEVER happen with Alternative Systems, and we back that up with our written, 100% money-back “Thrilled Today or You Don’t Pay” guarantee. We fix it, and you are happy, or we will refund your money for the service call, month of service, or product, guaranteed.

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Alternative Systems is here to team up with you and your company for expert support.

Our Mission

Our mission is to help businesses understand and solve business problems by building and delivering cutting-edge IT and cybersecurity solutions and services that help our clients get the most out of their IT investments.

The Top 10 Ways Hackers Get Around Your Firewall And Anti-Virus To Rob You Blind

    The Top 10 Ways Hackers Get Around Your Firewall And Anti-Virus To Rob You Blind

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